Helix Commerce / Support

A little guidance.
A clearer way forward.

Find answers, explore your options, and get in touch when you need a hand with your Helix system.

Useful answers

Keep your business
moving forward.

Clear information to help you get started and find your next step.

Getting started

What is Helix Core?

Helix Core is the foundation of the system, bringing sales, inventory and customer management together. Start there, then choose optional modules around the needs of your business.

How do I choose the right modules?

Use Build Your System to browse by business need, compare monthly prices and see your selected total. Our Industries page also suggests modules for different retail businesses.

Modules & features

Can I compare all available modules?

Yes. The Pricing page lists the module catalog and prices. The system builder lets you search names and features, filter categories, and choose your own combination.

Which tools help with more than one store?

Multi-Store brings multiple locations into one dashboard. Team Performance adds staff performance insights, while Smart Inventory helps track stock across your business.

Orders & billing

Where can I review the cost of my system?

The builder displays a monthly total as you select modules. Review the selected items there, then review the final order details at Shopify checkout before completing a purchase.

Who can help with billing or cancellation?

Contact Helix with your account email, order reference if available, and the change you need. The team can review your request against the terms that apply to your order.

Technical help

What should I include when reporting a problem?

Describe what you were trying to do, what happened instead, and the exact error message. Include the affected module, your browser or device, and whether the issue affects one location or several.

What can I check before contacting support?

Check your internet connection and note whether the issue happens on one device or more. After saving any current work, try reopening the page. If the issue continues, send the details through the contact form.

Make your request count

The right details
help us help you.

A clear description gives the team a useful starting point for your request.

01Your business & account emailTell us which account or business needs help.
02The module or order involvedAdd a module name or order reference if relevant.
03What happened & what you expectedInclude the exact error text and steps to reproduce it.
04Keep sensitive details privateDo not include passwords or payment card details.